FAQ

Category: Shop Written by Super User Hits: 2711

How do I make an order?

Please go to Shop and fill your cart with desired products and fill in the required details. If you get to have any issues please contact us via e-mail This email address is being protected from spambots. You need JavaScript enabled to view it.

How much is shipping?

For every order above 120 shipping is free worldwide.

Flat rate worldwide shipping for Amara by Hatibovic Cosmetics is 15EUR, delivery after confirming order is in 24-48hours.

For orders of honey, please note that due to different regulations and legislations of different countries, there might be restrictions of how many items your can order, that we need to confirm prior to your order so before confirming your order, you will always be contacted with all information and detailed shipping costs.

I am having issues with placing order, what to do?

Please e-mail us on This email address is being protected from spambots. You need JavaScript enabled to view it. and we will respond within 24-48 hours to assist you.

Can I return my order?

You can return orders, in untouched and unopened condition, but the return shipping costs will be your responsibility. Please confirm your returns on our e-mail This email address is being protected from spambots. You need JavaScript enabled to view it. 

My order came damaged, what do I do?

Please take photos of the outer packaging, the inner packaging and all the damage and send us all information including your order number on our e-mail This email address is being protected from spambots. You need JavaScript enabled to view it. 

I do not know what to choose, what do you recommend?

If you need help please always contact us and we will be able to answer all your questions and concerns. We will always try our best to answer all your questions. 

I want to come pick up my order, can I?

Yes, of course, you can always choose one of our locations to pick up your orders. In checkout choose option for pickup and we will inform you when your order is ready to be picked up. 

 

If you did not find an answer to your question here, contact us here .

 

Enjoy your shopping with us!